Taught Student Administration Assistant

Job Purpose

The post is located on the Taught Student Administration Team based within Registry.

The post holder will be responsible for the creation, maintenance, review and control of centrally-administered University electronic and hardcopy records relating to students, in accordance with University regulations and office procedures.

The post-holder would be responsible for the data of students in a group of Schools, and contribute to the objective of making the University a welcoming and friendly place for students and visitors.

Person Specification

Essential

• An enthusiastic and positive attitude.
• 5 GCSEs at grade C or above including Mathematics and English Language (or equivalent).
• Proven experience of successful working in a customer service based environment.
• Proven track record of ability to integrate with and function effectively as part of a busy, diverse and established team.
• A high degree of resourcefulness e.g. the ability to transfer existing knowledge to new situations to formulate a solution to a problem.
• An ability to independently and confidently seek out and apply or advise on matters of University of Birmingham legislation.
• Evidence of good IT skills, including word-processing, databases and spreadsheets.
• Excellent communication and inter-personal skills.
• Strong time-management and organisational skills.
• Able to accurately judge the urgency of tasks and to reliably, independently and consistently prioritise their workload accordingly.
• High level of attention to detail.
• Negotiation skills