Admissions Officer

Job Purpose

The post holder will be required to process applications to the University according to agreed policies and procedures and against agreed offer and entrance criteria. The work is essential to the financial well-being of the University and a high degree of accuracy is required. They will be required to keep up-to-date with the systems and processes used in the Admissions Office, both to process applications and those used to interact with outside bodies such as the Home Office, and to liaise and work closely with colleagues within academic Schools (e.g. Heads of School and Admissions Tutors), the Admissions Office, other parts of External Relations and wider Professional Services.

The post holder will also be responsible for dealing with queries from a variety of stakeholders including pre-applicants, applicants, parents, teachers, and agents. They will play a key role in delivering an efficient and effective service throughout the applicant’s journey from pre-applicant to student.

Person Specification

• Good level of education, preferably to degree level but at least to A level or equivalent (or substantial relevant experience) with a minimum of GCSE grade C in Mathematics and English
• General knowledge of higher education
• An understanding of the admissions, marketing and recruitment processes in the UK Higher Education sector and the importance of the role in contributing to the successful recruitment and selection of students, which in turn contributes to the financial and reputational health of the institution
• Experience of working to demanding deadlines and under pressure
• Ability to identify opportunities to improve processes
• Ability to operate effectively as part of a team
• Ability to operate a variety of different and bespoke computer systems
• Excellent interpersonal skills including politeness, diplomacy, tact and courtesy
• Excellent communication skills
• Ability to manage good working relationships with a wide range of stakeholders
• Attention to detail and accuracy
• Flexibility and adaptability