IT Support Officer

The Division of Information Technology Services (ITS) at The University of Queensland provides an information environment that supports the teaching, learning, research and engagement objectives of the University and contributes positively to the student experience and the University’s reputation, in line with our values of focusing on timely outcomes, delivering value, continuously improving and supporting each other. It delivers network, systems and IT infrastructure support to the University, and application development. Also located within ITS is the internationally recognised network security group, AusCERT, which provides Internet security services throughout Australia and New Zealand. ITS manages core networks not only for the whole of The University of Queensland but also works with other Queensland universities to manage access to the national university network (AARNet). ITS also operates research computing infrastructure and hosts many of the University’s largest servers.

For further information visit our website www.its.uq.edu.au

The role

The primary function of the position is to provide timely and effective technical and troubleshooting support for Tier 1 and 2 IT service functions for clients across the University. The position will frequently be a major link between ITS and the client and must therefore provide good communication to ensure customer satisfaction.

The person

Applicants should possess qualifications and training equivalent to an undergraduate degree in IT or related field. You should also have strong experience in dealing with people in a service capacity within an IT environment and providing support in mobile technologies. Essential knowledge of PC and/or Macintosh operating systems and software and their operation in networked environments.

The University of Queensland values diversity and inclusion.

Applications are particularly encouraged from Aboriginal and Torres Strait Islander peoples. For further information please contact our Australian Indigenous Employment Coordinator at: atsi_recruitment@uq.edu.au

Applications are also encouraged from women.

This role is a full-time position; however flexible working arrangements may be negotiated.

Remuneration

This is a full-time, continuing appointment at HEW Level 5. The remuneration package will be in the range $64,597.80 - $72,348.94 p.a., plus employer superannuation contributions of 9.5% (total package will be in the range $70,734.59 - $79,22.10 p.a.).

Enquiries

To discuss this role please contact Sean Renner on s.renner@uq.edu.au

To submit an application for this role, use the Apply button below.

Reference: 502956