Desktop & Server Support Engineer 

The post holder will play a key role within a committed IT Support Team, providing desktop and server support on campus.
Using their own knowledge and expertise they will be required to analyse complex desktop PC problems and fileserver issues, identify the cause and using their own judgement restore function as quickly as possible, in line with University C&IT Standards. This may involve short term measures to bring the equipment back on line, and to follow a longer term plan to fully resolve the issue and design and implement procedures to prevent further failure.
To undertake project management activities for specific projects within the post holder's specific area of technical expertise, evaluate new technologies, assist in the development and upgrade of C&IT services and support the University-wide C&IT infrastructure, whilst ensuring agreed deadlines are met.
The post holder must be able to communicate complex IT technical problems and requirements in an understandable fashion to non-technical staff, including Department managers, academic and administrative staff.

Person Specification

An in depth up-to-date technical knowledge of all of the following is essential -

• Windows 7/Windows 10
• Windows Server 2008 R2/Windows Server 2012 and later
• Microsoft Office 20xx, MS Outlook (Exchange) Client
• Microsoft SCCM deployment
• An Active Directory, Exchange 20xx environment

An understanding of ITIL Service Delivery best practices, processes and procedures.
Specialised knowledge and support experience in several of the following areas would be an advantage: Mac OS 10.x operating systems, VMware ESX, Microsoft SQL Server, Microsoft Sharepoint Services, IIS webservers, Active Directory, Altiris Deployment Solution, Citrix, Ethernet, TCP/IP, DHCP, Network switches and mobile devices (smartphones, tablets etc.)

• Clear and concise communication skills
• Strong understanding of customer requirements, in order to ensure developed solutions, meet customer needs.
• The ability to work effectively as a member of a team towards quality service goals and deadlines.
• Employs structured and methodical approach to problem solving, in order to anticipate issues within own area of responsibility.
• Ability to prioritise needs to ensure continuity of service and schedule workloads in the face of conflicting demands.
• Minimum of five GCSEs (grade C or above) essential, including Maths and English.
• An MCP/MCSE or other industry recognized IT qualifications would be an advantage.
• Full driving licence is preferable.
• Significant experience (or equivalent) within a complex desktop and server support environment.
• Extensive experience of troubleshooting desktop and server support issues, both routine and unique, from initial problem analysis through to implementation of solutions is essential.