Client Services Supervisor

Sport and Wellbeing are looking for someone to lead the customer experience team within the University's sport offering. Based across the city of Southampton, our facilities are run by a highly motivated and dynamic team, who champion healthy living and staying active. Our regular users circa. 10,000, have a diverse range of sporting passions that we strive to facilitate. Our programme of courses & classes, club training, matches and facility access are driven by our fantastic staff team, and the successful candidate will be a key player administering access.    

The University operates a number of unique programmes, for example training people to sail yachts, to hosting national grass pitch events & training over 500 students in our Swim School. The Client Services Supervisor will be line managing customer facing teams who are based at a number of the sites. The breath of diversity that we offer will require the successful candidate to have a wide overview and understanding of what we do.

Working alongside our operational sport team there will be opportunities to develop new administration processes and oversee our website and social media presence. With that in mind there will be a requirement for the delivery of staff training with the introduction of new programmes and changes in our booking system.

The successful candidate will have excellent communication skills, be competent with a range of different IT packages (Microsoft Office packages & customer relationship software), understand the need for accuracy and punctuality and line management experience is desirable. You should have proven experience in handling a diverse range of situations in a customer focussed environment.

We expect the successful candidate to be qualified to A level or equivalent and have relevant work experience. 

The role is for 35 hours a week, with an expectation to work at least 2 weekend days a month plus two evenings.

As well as core benefits including maternity, paternity and adoption leave and sickness benefits, other benefits include access to arts and culture facilities, childcare vouchers, a range of staff discounts and flexible working policies.

Application Procedure

You should submit your completed online application form. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Elsa Samwell (Recruitment Team) on +44 (0) 23 8059 2507. Please quote reference 1107319EW on all correspondence.

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.