Assistant Manager, Quality & Patient Safety Department

Entity Aga Khan University Hospital

Location Karachi, Pakistan

Introduction

Aga Khan University invites applications for the position of Assistant Manager, Quality and Patient Safety department. 

Responsibilities

You will be responsible to:

• Assist Senior Manager Quality and Patient Safety for  implementation of AKUH Quality and Patient Safety Program
• Ensure quality and patient safety audits are planned and conducted as per schedule in the light of AKUH Policies and JCIA standards 
• Develop audit plan/schedule and review it on quarterly basis to ensure its accuracy and timeliness to decrease variability 
• Analyze and prepare audit reports on monthly and quarterly basis and share it with the respective hospital department / service lines.
• Assist Supervisor in timely review / revision of policies related to Quality and Patient safety, procedures, pathways, guidelines including multidisciplinary policies.
• Monitor and ensure compliance for Key Performance Indicators (KPIs) related to Quality and Patient safety 
• Participate in internal and external quality audits and share audit observations with the departments.
• Prepare and share monthly, quarterly and annual quality and patient safety reports.
• Act as resource person for all managers particularly the service line business and nurse managers to discuss and work on the identified non compliances during clinical audits. 
• Supervise and train QPS coordinators in QPS related clinical practices guidelines and auditing process. 
• Plan and conduct orientation and trainings on quality and patient safety. 
• Facilitate Quality improvement representatives of service lines and departments in quality improvement related activities of their department.
• Serve as change agent to achieve quality, patient safety and cost effective patient care outcomes.

Requirements

You must have:

• Medical or Nursing Graduate/BScN degree or equivalent qualification in a related field. 
• MBA and / or Professional Certification in Healthcare / Quality and Patient Safety will be an added advantage.
• Minimum of 5 to 6 years post graduate experience in healthcare setting preferably in a management role
• Ability to break down concrete issues into parts and synthesizes succinctly along with collecting and analysing information from a variety of appropriate sources.
• Ability to listen actively and objectively and present appropriate information in a clear and concise manner, both orally and in writing.
• Ability to make straightforward decisions based on pre-defined options using clear criteria/procedures.
• Ability to set goals and works to meet established expectations and adapts working methods in order to achieve objectives.
• Ability to give support to team members and works collaboratively as well as share experiences, knowledge and best practices with team members.
• Must possess information and data analysis skills to draw knowledge form data. 
• Excellent interpersonal skills. 

Only shortlisted candidates will be notified.

Applications should be submitted latest by February 24, 2019