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User Support Consultant (Two posts) - Department of Enrolment and Student Administration

Employer
Global Academy Jobs
Location
South Africa
Closing date
Feb 27, 2019

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Sector
Pharmaceutical, Sales
Hours
Full Time
Organization Type
University and College
Jobseeker Type
Academic (e.g. 'Lecturer')

Job Details

Responsibilities: 

The incumbent will be required to:

  • Professionally respond to and resolve queries via e-mails, voice and walk-in channels;
  • Provide technical specialist support in relevant online functions of the University to end users, prospective students and registered students, as well as internal and external clients;
  • Professionally respond to and resolve queries in such a way that service excellence is experienced at all times;
  • Promote the image of the University by providing excellent client service and customer relationship management (CRM);
  • Perform other related duties as required or assigned by the Manager.

 

Minimum Requirements: 

  • Gr 12 certificate;
  • Four years' experience in a client service environment handling enquiries;
  • Two years' administrative experience in an environment such as a tertiary institution or a large corporate environment.

 

Required Competencies (Skills, Knowledge and Behavioural Attributes):

  • Proficiency in MS Office Word, Excel, Outlook/Gmail and Internet;
  • Appropriate language and communication skills;
  • Highly developed interpersonal skills;
  • Ability to work independently with minimum supervision;
  • Ability to maintain a high level of discretion, integrity and confidentiality;
  • Excellent customer service skills;
  • Good organising and prioritising skills;
  • Flexibility in a constantly changing environment;
  • Ability to work under pressure;
  • An innate client service ethic and a positive attitude;
  • Problem analysis and problem-solving ability.

 

Added Advantages and Preferences: 

  • Bachelor's degree or three-year Diploma;
  • Typing skills and accuracy: 30 words per minute.

 

All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.

The annual remuneration package will be commensurate with the incumbent's level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.

In applying for this post, please attach:

  • A comprehensive CV;
  • Names, e-mail addresses and telephone details of three referees whom we have permission to contact.

 

Closing date: 27 February 2019

No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.

Enquiries: Mr Zolani Gqabi, Tel: (012) 420 2484 

Should you not hear from the University of Pretoria by 30 April 2019, please accept that your application has been unsuccessful.

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

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