Business Analyst

The University of Queensland (UQ) is about to significantly invest in a best practice digital Customer Experience transformation program. The aim of the program is to enhance the University's position, relationships and reputation with its various stakeholder groups through high quality marketing and communication strategies. UQ is looking to recruit a number of newly created key roles to develop our bench-strength in customer experience, digital marketing and program delivery.

The CX Program is a joint partnership with Information Technology Services (ITS) and Office of Marketing and Communication (OMC) and aims to deliver a host of benefits to UQ through the provision of strategy, performance measures, technology platforms, policies and processes to enable an enterprise wide, coordinated personalised engagement experience for all of UQ's key stakeholder groups.

The role

The Business Analyst facilitates the relationship between the business and teams, ensuring accurate and appropriate decisions are made on the evolving solution on a day-to-day basis. The Business Analyst ensures that the business needs are properly modelled and analysed and are correctly reflected in the guidance the team needs to generate the solution.

The person

We are looking to hear from people with a strong understanding and substantial experience in the application of a wide range of business analysis methods, techniques, frameworks and tools. This complemented by a strong appreciation of project management methodologies and concepts will see you succeed in this role. Other desired skills and experience include:

• Postgraduate qualifications or extensive experience as a business analyst with a focus on business process or system improvement; or equivalent combination of relevant experience and education
• A proactive approach to identifying opportunities for improvement to exploit emerging technologies to meet the demand for innovative IT solutions supporting curriculum engagement
• Experience in using and understanding complex structures (systems, processes and organisational structures), preferably in a large complex environment

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University's Diversity and Inclusion webpage for further information and points of contact if you require additional support. Accessibility requirements and/or adjustments can be directed to recruitment@uq.edu.au .

Remuneration

This is a full-time, continuing appointment at HEW Level 8. The total remuneration package, including employer superannuation contributions of up to 17%, will be in the range of $96,466.06 - $108,318.37 p.a.The University of Queensland offers competitive options including salary sacrificing, on campus childcare, leave packaging and discounted private health insurance, as well as many other benefits. This position is based at UQ's leafy Long Pocket site, which has free parking and regular, direct, connections to both the UQ St Lucia campus and the Brisbane CBD.

Enquiries

To discuss this role please contact the HR team on +61 7 334 67622 or by email at cxproject@uq.edu.au .

To discuss this role please contact To submit an application for this role, use the Apply button below. All applicants must supply a resume and covering letter which addresses the selection criteria.

You must have valid Australian work rights to apply for this role. Visa sponsorship is not available for this position.