Customer Analytics Manager

Location
Australia
Posted
Apr 14, 2019
Closes
Apr 14, 2019
Ref
109832
Organization Type
University and College
Hours
Full Time
The University of Queensland (UQ) is about to significantly invest in a best practice digital Customer Experience transformation program. The aim of the program is to enhance the University's position, relationships and reputation with its various stakeholder groups through high quality marketing and communication strategies. UQ is looking to recruit a number of newly created key roles to develop our bench-strength in customer experience, digital marketing and program delivery.

The CX Program is a joint partnership with Information Technology Services (ITS) and Office of Marketing and Communication (OMC) and aims to deliver a host of benefits to UQ through the provision of strategy, performance measures, technology platforms, policies and processes to enable an enterprise wide, coordinated personalised engagement experience for all of UQ's key stakeholder groups.

The role

The Customer Analytics Manager is responsible for the development of innovative analytics techniques to understand customer, market and behavioural dynamics to deliver and improve pre- and post-campaign analysis

The person

We are looking to hear from applicants with experience in the design and implementation of strategic CX and digital analysis and reporting in support of business goals. Other desired skills and experience include:
  • Proven capability in the use of analytical tools to develop data driven insights using quantitative methods in analytics, with extensive knowledge of data visualisation and reporting tools.
  • Extensive experience in formulating and managing budgets, allocating resources and managing key external relationships to deliver effectiveness and efficiency savings.
  • Demonstrated ability to develop innovative, analytic programs and solutions using multiple analytical tools to achieve measure business outcomes.

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University's Diversity and Inclusion webpage for further information and points of contact if you require additional support. Accessibility requirements and/or adjustments can be directed to recruitment@uq.edu.au .

Remuneration

This is a full-time, continuing appointment at HEW Level 9. The total remuneration package, including employer superannuation contributions of up to 17%, will be in the range $113,095.08 - $119,678.38 p.a.The University of Queensland offers competitive options including salary sacrificing, on campus childcare, leave packaging and discounted private health insurance, as well as many other benefits.

Enquiries

To discuss this role please contact the HR team on +61 7 334 67622 or by email at cxproject@uq.edu.au .

To submit an application for this role, use the Apply button below. All applicants must supply a resume and covering letter which addresses the selection criteria. For information on completing the application process click here .

You must have valid Australian work rights to apply for this role. Visa sponsorship is not available for this position.

Applications Close 25th of April at 11:55 PM AEST

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