Field Service Engineer

San Francisco CA US Richmond CA US
Apr 11, 2016
Aug 17, 2017
Jobseeker Type
Entry Level and Graduate
Organization Type
Full Time
PerkinElmer, Inc. is a Global Leader focused on improving the health and safety of people and the environment. Key Responsibilities
  • Installation, preventive maintenance and the repair of PerkinElmer Diagnostics & OEM instrumentation
  • Develop and maintain customer relationships to achieve the highest level of customer satisfaction with our products and services
  • Schedule and complete PM’s within the established time frame and performance standards.  
  • Provide remedial maintenance for non-contract customers billed at an hourly rate
  • Provide warranty services for our products in the field.
  • Adherence to warranty and service contract provisions
  • Provide billable service quotes for non-contract services
  • Assist and support local sales representative to secure new instrument orders. 
  • Contribute to account profitability by identifying billable service opportunities.
  • Provide appropriate referral to other employees for answers to specific questions or to obtain product information.
  • Maintain repair documentation for dispatch, inventory and service support functions of the job.
  • Perform timely uploads and downloads of required data to ensure the integrity of the service system.
  • Accountable for assigned company assets to include
  •  Manage inventory levels to ensure that adequate supply and appropriate records are maintained.
  • Take an active role in developing technical skills and soft skills
  • Identify training needs to improve competencies and actively participate in company sponsored training & development initiatives. 
  • 3 - 5 years of field service experience supporting LC/MS/MS and/or plate processing equipment or equivalent.
  • A demonstrated ability to manage the service needs of the primary accounts in the assigned region.
  • The ability to build and maintain strong customer relationships
  • A proven self-motivational work ethic
  • The ability to work independently, manage time and schedule workload to meet deadlines and customer needs  
  • Solid written and verbal communication skills.
  • Good organizational and documentation skills
  • Knowledge of laboratory safety practices as defined by the company and/or the customer’s site safety code.
  • Experience working in GMP, ISO, and FDA compliant facilities a plus
  • A Valid driver's license
  • The ability to travel with overnight stays is required. Estimated travel is 50%  
  • Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.