Laboratory Manager

Foster City CA US
Sep 26, 2016
Nov 03, 2016
Organization Type
Full Time
Accountable to the Regional Manager for service delivery and tactical support of the OneSource account service team. Ensure the delivery of best-in-class customer support (service, preventive maintenance, product solutions, customer and sales relatioins, laboratory services and parts inventories) through effective service and resource planning/deployment. Act as a primary contact point for all local client issues. Interface with the Regional Manager on a frequent basis to review operational performance, customer satisfaction status, staffing optimization and business expansion opportunities.

Resource Planning and Deployment:
Work with Regional Manager to effectively deploy assigned Staff to meet customer demands in the account. Work with Regional Manager to insure on-site team is efficiently deployed and has proper training with cross training opportunities defined. Develop and maintain ongoing communication and a strong working relationship with peers to understand and manage resource availability/limitations. Ensure adequate planning and coordination of coverage to meet customer needs and achieve established operational metrics. Interpret SOW and associated agreements and ensure that resources are deployed consistently with defined objectives. Act as liaison between on-site staff and support staff to escalate critical support issues.

Resource Development:
Take an active role in developing on-site resources through mentoring and/or training activities. Work with on-site team and Training Department to assure the appropriate training and cross training opportunities are available. Provide input for and assist with the LEAD Process. Collaborate with the Regional Manager to drive talent development, overall business performance, and succession planning through the LEAD Process. Address disciplinary and/or performance problems when necessary in accordance with company policy.

The list of duties and responsibilities is not exhaustive and may be substituted necessary.


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