Student Experience Adviser

New Zealand
Oct 12, 2016
Oct 25, 2016
Organization Type
University and College
Full Time
Faculty of Science - Student Services

Student Experience Adviser

The University of Auckland is New Zealand’s leading university.  We employ 5,400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers. Our staff, students and supporters are the reason for our success. We take pride in delivering excellence in our teaching, research, and service to local, national and international communities. Come build your career in an organisation that is developing the innovators and leaders of tomorrow.

We currently have an opening for an individual with excellent customer service and student engagement skills to join our Student Support team in the Faculty of Science as a Student Experience Adviser. This role is based in an open plan environment in the Science Student Centre and blends student-facing and administrative activity.

Student Experience Advisers are responsible for promoting student development and engagement by providing opportunities and services that support and encourage leadership, personal and academic development and participation with the broader life of the faculty.  

Applicants will have recent experience in the planning and delivery of high volume events, a demonstrated ability to develop strong collegial relationships with providers of related services and experience in generating innovative ideas for engagement and following these through to successful outcomes.  

In addition you will have excellent interpersonal and communication skills including experience with a range of traditional and social media, will be friendly and engaging, have a solid administrative background and experience providing first-class customer service.

Key Accountabilities:

  • Deliver effective first year support and transition programmes including mentoring programmes and orientation

  • Facilitate access to development programmes & initiatives

  • Liaise with providers of engagement, wellbeing and pastoral care services

  • Deliver high quality events that celebrate student success

  • Liaise with faculty and central careers service

  • Support student organisations as appropriate to achieve faculty goals

  • Ensure programmes are well publicised within the faculty and across other relevant faculties

  • Promote and celebrate student successes

  • Review and provide regular reporting on the uptake and success of events and programmes and provide recommendations for improvements

  • Support the faculty to meet the requirements of the Code of Practice for Pastoral Care of International Students

Key Skills and Experience Required:

  • Experience in the delivery of high volume events

  • Experience in developing innovative and engaging programmes and initiatives in a tertiary or similar environment

  • Excellent interpersonal and communication skills

  • Experience working in an environment requiring high levels of customer service delivery

  • Experience and understanding of equity issues in New Zealand

  • Tertiary qualification or equivalent experience


The University has an equity policy and welcomes applications from all qualified persons.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students.

Applications for this vacancy close on 25 October 2016.