International Summer Schools and Study Abroad Coordinator

Responsible for delivering a comprehensive and professional support service to Faculty Schools, Institutes and the Student
Recruitment Hub in providing first-class service to prospective students, partner institutions and study abroad providers. Undertake a
range of business development functions which will contribute to the growth of the Faculty Summer School programme.

MAJOR DUTIES:

1. In liaison with Schools and Institutes, manage the AHSS Faculty summer school programme, to develop and grow the provision,
while taking responsibility for overseeing the non-academic planning and smooth running of the programmes.
2. To establish a common framework for summer schools across the Faculty.
3. In conjunction with Schools and Institutes, seek out new and innovative ways for the creation of new summer schools within
AHSS, while also developing new business for existing provision in this area.
4. Working with the Dean of Education actively support the work of the Faculty Study Abroad and Summer Schools sub-group,
including reporting on all matters relating to the Faculty’s summer schools provision. This will also include working with
colleagues to identify business development opportunities, as well as reporting on operational matters relating to the summer schools programmes.
5. To prepare and manage a budget for the summer schools, in conjunction with the relevant Faculty Deans and summer school
Directors, and monitor spend against same.
6. To undertake the role of the lead point of contact for all Faculty summer schools and answer/oversee all relevant
correspondence and enquiries throughout the year, managing all stakeholder relationships, to ensure that students,
international University partners and partner companies receive the highest levels of customer service.
7. To ensure that all leads for summer schools are integrated into the University CRM system and tracked for future reporting purposes.
8. In conjunction with Schools and Institutes, manage the summer school websites and act as CMS author for the summer schools
editing and improving their online presence, working with the Faculty’s Digital Marketing Officer as required.
9. To generate social media content for the summer schools and ensure that they are effectively promoted through University
social media channels by liaising with the Faculty’s Digital Marketing Officer.
10. To establish and manage appropriate mechanisms for engaging summer school alumni in order to grow the promote
opportunities for future PGT study among the international student body.
11. To liaise effectively with Directors of summer schools and relevant staff across Schools, Institutes and Directorates to ensure
the effective management of the operational and day-to-day running of the summer schools ensuring that a thorough events
plan is executed throughout the four-week period in which the summer schools are active.
12. To work with the Faculty’s International Marketing and Communications Officer to ensure that marketing materials for the
summer schools are produced 16 months prior to their commencement and in time for relevant annual conferences (e.g. NAFSA).
13. Responsibility for the oversight and management of all aspects of the activity associated with international students on study
abroad arrangements within the Faculty, including promotion, identification of appropriate programmes of study, and ensuring all
students are registered and managed within relevant University policies and procedures.
14. Oversee the planning and management for study abroad students prior to and after their arrival on campus, ensuring that
students are supported with international arrival transport, guidance on settling into their student accommodation and clear
instructions on all welcome week/orientation activities.
15. Working closely with academic colleagues across the Faculty, including via the Faculty Study Abroad and Summer Schools
sub-group, to develop innovative packages of study abroad opportunities to attract students in a competitive international marketplace.
16. Responsibility for managing relationships with key stakeholders internationally in the provision of study abroad students,
including partner institutions, and third party organisations.
17. Responsibility for the organisation and delivery of a Faculty welcome for study abroad students to ensure that all students are
comfortably settled into their academic studies at Queen’s.
18. Responsibility for the promotions and business development of study abroad opportunities within the Faculty for international
students, including working with the Student Recruitment Hub team to develop marketing materials and activities in line with key
recruitment opportunities for this market.
19. To liaise closely with School-based study abroad coordinators to ensure efficient administration of the study abroad experience
for all international students.
20. Responsibility for ensuring that all leads for study abroad are integrated into the University CRM system and tracked for future
reporting purposes. Act as main point of contact for study abroad and answer/oversee all correspondence and enquiries
throughout the year ensuring that students, University partners and study abroad companies receive the highest levels of customer service.

Planning and Organising:

1. Prioritise and allocate work and responsibilities over short/medium term with an awareness of longer term issues in response to
line manager’s general instructions.
2. Use initiative and discretion based on knowledge and experience to determine priorities and resolve conflicts to meet targets and deadlines.
3. Carry out planning for own short term projects and contribute to planning for wider Directorate activities.
4. Plan and organise the management of the Faculty summer school offering, both on a strategic level, but also ensuring that all
operational matters relating to their management and delivery are taken care of in a professional and efficient manner.
5. Identifying opportunities for growth of the current summer school provision, in addition to developing business for new programmes in this space.

Resource Management Responsibilities:

1. Organise and plan own time and workload on a medium-term basis to support the achievement of the summer schools and study abroad schemes.
2. Responsibility for the resource and budget planning for the summer schools.
3. Working closely with academic staff in Schools and Institutes across the Faculty to secure the necessary resource for the
delivery of the summer school programmes.
4. Responsibility for interaction with DASA in the provision of visa entry requirements, etc for participants in both summer school
and study abroad arrangements.
5. Liaison with staff in Directorates, particularly DASA and Student Plus, in the arrangement of accommodation and catering
requirements for summer school participants.

Internal and External Relationships:

1. Regular contact with line manager, Dean of Education and Directors of summer schools and members of the Faculty Study
Abroad and Summer Schools sub-group.
2. Extensive liaison with external key stakeholders for the summer school and study abroad offerings, including key institutional
partners and third party organisations.
3. Interact internally and externally to lead on the generation of ideas for the development and enhanced co-ordination of summer
schools and study abroad schemes.
4. Effectively manage and develop relationships with key stakeholders for the summer school and study abroad offerings, including
key institutional partners and third party organisations.
5. Responsibility for the promotion of the Faculty’s summer schools and study abroad offerings, working with internal colleagues
and external agencies to achieve this.
6. Extensive liaison with colleagues in Schools, Institutes and Directorates to develop a competitive and attractive proposition for
the Faculty summer school offering and ensuring this is delivered in a professional and customer focused way.

ESSENTIAL CRITERIA:

1. Degree plus two years’ relevant experience, OR A Levels / NVQ 3 or equivalent in a relevant subject with five years’ relevant experience.
2. Relevant experience in a business development function to include: Budget monitoring and Event organisation.
3. Well-developed organisational abilities e.g. ability to devise, implement, maintain and initiate changes to administrative
procedures, keep accurate records and produce status or progress reports.
4. Cultural sensitivity: awareness of the international perspective of the work of international recruitment in terms of the diversity of
the student body and our relationships with overseas organisations.
5. Computer literacy, including experience of electronic communications, databases and spreadsheets, proficiency in word-processing.
6. Web maintenance experience.
7. Keyboard skills.
8. Good oral and written communication skills.
9. Ability to work as part of a team.
10. Organisational and time management skills
11. Flexible, willing to adapt to new tasks and duties.

DESIRABLE CRITERIA:

1. Effective working knowledge of one or more foreign languages (in addition to English).
2. Experience of providing advice to students in a higher education environment.