Lab Computing Analyst

Position Title: Lab Computing Analyst
Location: Rensselaer, NY
Type of Assignment: Fulltime

Job Description:

Job Purpose:
The Analyst is responsible for the “IT” Lab Support at a client’s facility. This is a 6 month contract to hire position.  Candidate must be an outgoing individual and who is experience in various lab environments 
Responsibilities include, but are not limited to the following:

• Working seamlessly with the corporate IT team.
• Build and maintain a working relationship with Lab Owners, IT Teams and Management.

• Proactively support the lab environment
• Document procedures, policies, troubleshooting and best practices
• Coordinates and works with outside vendors, with preventative maintenances, requires 6 hours of process area presence, to include gowning. .

• Maintain daily client communications
• Participate in client team meetings
• Listens actively and communicates promptly and effectively with users regarding IT issues. Provides timely follow-up.
• Escalates IT issues that are not resolved via normal support channels. Acts as an interface between business and corporate IT teams.
• Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
• Ability to manage one’s time with minimal supervision to achieve objectives
• Follow GmP and GxP best practices
• Conduct annual and bi-annual reviews of equipment in the labs and process areas
• Work in a clean environment for extended periods of time
• Conduct instrument maintenance based on the client’s SOPs.
• Review and execute validated documents related to software and instrumentation in the environment
• Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
• Ability to manage one’s time with minimal supervision to achieve objectives
• Blue Mountain work stream documentation and work status updates

 Qualifications, Skills & Experience:

• Bachelor’s degree in Computer Science or  a minimum of 7-10 years’ of relevant professional experience
• Minimum of 2 years’ experience in lab environment.
• Understanding of lab practices, instruments and software
• Experience in a validated environment a plus.
• Demonstrated Leadership abilities and be achievement oriented.
• Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
• Strong verbal and written communication skills.
• Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative.
• Problem solving skills to resolve issues.
• Ability to multitask and support various groups of users

 
Special skills and Required Experience:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex instrument and technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
• Knowledge of laboratory safety practices as defined by the Company and/or customer’s site safety code.