Student Support Officer x2

United Kingdom
Jun 18, 2017
Jul 03, 2017
Organization Type
University and College
Full Time
The Residential and Hospitality Services (RHS) Division is seeking to appoint two RHS Student Services Officers on a fixed term contract from 1 September 2017 – 30 June 2018 due to the ongoing pastoral support review underway at the University. As the posts are required to support students throughout the academic term, applicants will therefore be required to take the majority of their leave outside term time dates.


Exact working patterns can be discussed at interview, based on applicant preferences (see rota options attached), however the two postholders will cover the following shifts:


• Postholder one would be expected to work on site for either 17.5 hours per week (Sunday – Wednesday or Monday -Thursday evenings)

• Postholder two would be expected to work on site for 13.5 hours per week (Thursday to Saturday or Friday - Sunday evenings)


In addition, both postholders will be required to participate in an on-call rota (weekends and evenings) with the Head of Student Residential Life. 


The post holders will support and undertake casework, alongside the Vulnerable Students’ Support Service, specifically for students living within University owned or allocated accommodation. The post holders report directly to the Head of Student Residential Life, but will work closely with the Wardens, pastoral staff in the Residences and colleagues within the Vulnerable Students’ Support Service. The post holders will also provide support to the Head of Student Residential Life, in the development, coordination and delivery of initiatives to support student wellbeing. The post will be ideal for someone with enhanced pastoral, personal and organisational skills.


This is an exciting time to join the pastoral team as we further develop the support and education we provide to students within Residences. The pastoral team play a key role in delivering an excellent student experience, developing activities for students to enhance their wellbeing, giving them the skills needed for independent living, enjoying a range of sports and social activities and events, in addition to providing ongoing pastoral support and supervision.


Location details plus further information on our Residences can be found at .


Applicants interested in more information or an informal discussion can contact Caroline Court, Head of Student Residential Life ( in the first instance.

The closing date for applications is Sunday 2nd July 2017. Interviews, which will include the delivery of a presentation plus a competency based panel interview, are expected to take place on Tuesday 25th July 2017.


The University is committed to creating and sustaining a fully inclusive culture.  We welcome applicants from all backgrounds and communities.

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