Service Leader -Manage a Technical Call Center - Milton Keynes

NonStop's client, A well established and global medical organisation based near Milton Keynes (30 minute train ride from London) is recruiting for a Technical Service Center Leader to lead a team of 6 In-House Technical Support and helpdesk professionals and join their team on a permanent basis.

The successful candidate will be responsible for planning, co-ordinating and controlling the activities of the Service team - help desk engineers, service specialists and coordinators, in order to provide excellent customer service, to keep the department running in an efficient and profitable manner and to increase customer satisfaction, loyalty and retention.

As a Customer Service manager you duties will include:
* Represent core values, culture and brand of the client
*Lead, develop and support the team
* Conduct monthly, mid year and year end reviews of personal performance
* train the team
* Drive the business with the regional service manager
* Daily business activities - parts ordering, collection and returns, quotations, warranty invoices, dispatching engineers for equipment maintenance
* Forecasts levels of demand for services and products to meet the business needs and keep a constant check on stock levels;
* Maintains current technical skills and apply new knowledge to management tasks for the improvement of customer service activities
* Communicates information to stakeholders using appropriate communication methods

To be considered you should have:
Your demonstrable management experience within a customer service department combined with the ability to motivate a team to ensure continuous development and strong interpersonal skills will enable you to excel in this role. You will have knowledge of customer service principles, effective communication skills with an excellent command of the English language and the ability to work under pressure.
Experience leading service team is needed, also ability to travel occasionally to other office.

For a confidential discussion about this role and to take a positive step to your next role call me, Dove Jociute at NonStop Recruitment on +44 207 940 2105 or Email: d.jociute@nonstop-devices.com and commercial.devices@nonstop-pharma.com. Apply now by sending me WORD copy of your CV.

NonStop is one of the largest and fastest growing specialised life sciences recruitment companies in Europe. We are proud members of the APSCo life sciences group who ensure we meet the highest quality standards within the recruitment industry. Our offices are located in the UK, Switzerland and the Czech Republic and we hold labour leasing licences across Europe. Please visit our website for a full list of the niche markets we cover.