Student Experience Administrator x2

• Educated to first degree level (or significant experiential within a Higher/Further Education environment) with clear evidence of ability to fulfil the requirements of the post.
• Demonstrable significant experience of customer service activity which must include working with international students and the provision of immigration advice and guidance within an HE/FE environment to at least OICS Level 2.
• Significant demonstrable evidence of experience of developing, delivering and monitoring customer service processes and operational planning.
• Evidence of experience of supporting and contributing to the operational delivery of strategic plans for a service area/team.
• Computer-literate: evidence of being articulate, confident and competent in the use of database systems, electronic communications, spread-sheets and word processing.
• Significant recent experience of line management responsibility of staff and a wide range of operational activity and projects.
• Demonstrable evidence of excellent management and leadership skills underpinned by tact and diplomacy.
• Evidence of exceptional presentation including oral and written skills.
• Evidence of significant information gathering and analytical skills.
• Evidence of significant experience of working independently, accurately, with attention to detail and to deadlines within a team environment and to work as part of a collective team.
• Evidence of the ability to work through to a solution with resilience and persistence supported by evidence of the ability to analyse complex issues, employ innovate measures to resolve problems.
• Must be a highly motivated individual, self-starter who is goal-orientated and who can demonstrate evidence of the ability to motivate, generate enthusiasm and engender confidence with a variety of staff across the University, acting as a role model to colleagues in other parts of the University and to other members of the ISAS team.
• Ability and willingness to work flexibly to meet the needs of the ISAS business service and operational responsibilities. This will include working extended weekday hours and at weekends to meet the needs of, but not restricted to, events such as International Welcome/Registration and outreach activities.
• Evidence of the ability to prioritise and to schedule workloads in the face of conflicting demands, using own judgement to ensure that all duties and work are completed to time and deadlines.
•  Evidence of experience of having worked with statutory regulations.
•  Evidence of an in-depth understanding of the Data Protection Act and Codes of Ethics for confidentiality.
•  Provide a high level of professional judgement, diplomacy, cultural awareness, sensitivity.
•  Ability to set priorities for tasks and duties.

Desirable

• Finance/budgetary experience
• Other modern language

The postholder will work within the International Student Advisory Service and will be part of a team focussed on the continuous development and promotion of an exciting, dynamic and innovative service to the University and its students. This post provides woks with the current team dealing with the provision of support to international students and relevant staff in the University Colleges and Schools.

The post supports in the delivery of immigration advice, general advice and guidance, information workshops, training events and supporting strategic and project delivery.

The postholder will support other colleagues within the team in development and integration of core ISAS activities across the University. The post holder will advise staff within Student Services Division on matters related to international students and will co-ordinate, participate, enhance and develop the overall student support and guidance work with international students within the University supporting a positive ‘Birmingham Experience’.

The post holder will have line-management responsibility for support staff. The post holder reports to the Head of ISAS and the Internationalisation Projects Manager.