Sport & Fitness Receptionist

• Experience of front of house operations
• Excellent customer service skills and resolving conflict
• Experience of working within the leisure industry
• Excellent writing and communication skills
• The ability to work unsupervised
• The ability to think creatively in approaching solutions and identifying opportunities
• The ability to use initiative to drive a project forward
• The ability to manage own time and work on multiple projects simultaneously priortising workload
• Friendly and approachable
• Commitment to flexible hours, including working outside normal office days and hours
• Flexibility with holiday requests during busy periods
• Computer literate, includingthe use of Microsoft Word and Excel Publisher
• Ability to work as part of team

Desirable

• Educated to A Level, or equivalent professional qualification in Customer Service within Hospitality
• Knowledge of the Sport and Fitness industry
• Able to deal face to face with customers
• Experience of working in a fast passed environment
• Responds appropriately & co-operatively to change, challenges & conflicting demands
• Strong numerical skills
• Experience of using a till and cashing up
• First Aid at Work Qualification

Working with limited supervision, the Receptionist will support the University of Birmingham Sport Member Engagement and Front of House Department business objectives, reporting directly to The Team Leader. The Receptionist will lead on key areas of the business plan for customer service. The post holder will work to strengthen the relationships with the relevant teams within the University of Birmingham and to increase members and customer relations within the sports centre.

This is an exciting time to join a growing team as we move into a brand new £55 million sports centre. The new, state-of-the-art centre will open its doors in Spring 2016 and brings with it a host of new responsibilities and opportunities for the team as a whole.