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General Manager Hospitality, New Private Wing

Employer
Global Academy Jobs
Location
Pakistan
Closing date
Apr 9, 2018

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Job Details

The New Private Wing of the Aga Khan University Hospital in Karachi is a 82 bed facility that will serve patients in Pakistan and from overseas to provide the highest quality care in a high-end ambiance with amenities and value-added services, an unparalleled patient experience and hospitality comparable to the best healthcare facilities in the world. For this state-of-the-art facility, we are looking for an outgoing, dynamic and enthusiastic professional with a strong experience in hospitality management and an obvious passion for the hospitality industry. 

 

Responsibilities

Reporting to the CEO of the Aga Khan University Hospital, the GMH will be the ambassador of the New Private Wing providing leadership to all non-clinical departments in support of our service culture. Managing the operations by leading, empowering and building on the strengths of the teams to ensure all functions are operating effectively so that patients, families and visitors are offered a service which is reliable, consistent and aligned to the AKU brand.

 

The incumbent will ensure to build rapport with the staff.  Partnering closely to make them understand the priorities and exceed our patients’ expectations by:

  • Developing and implementing strategies and practices to deliver exceptional service and teamwork
  • Creating an excellent customer experience by ensuring exceptional hospitality, wellness and the overall comfort of the patients, their families and visitors
  • Ensuring high-quality housekeeping, restaurant and cafeteria services, catering and room service, travel- and concierge services 
  • Coordinating with doctors, nurses and other health-services staff to ensure prompt service on any demand expressed by our patients, families and visitors
  • Working closely with the Director of Care and Hospitalist Medicine to ensure seamless services 
  • Liaising with the Director Facilities Management and Biomedical Engineering Department to ensure proper maintenance on all installations and medical equipment 
  • Coordinating with the Billing Department to ensure the timely and discrete in-room billing and handling of all sensitive financial affairs
  • Ensuring high-profile protocol service is provided at the reception, for travel arrangements, providing valet parking and discrete specialized security while observing and enforcing safety and security procedures
  • Driving flawless services by providing the team with required training, orientations, on the job guidance and resources to achieve performance objectives to their fullest potential
  • Ensuring maximum privacy to the customers especially while shifting patient to operating theatres or transferring for diagnostic tests
  • Collaborating on the development of communication strategies and marketing initiatives with the Marketing and Communications Department to develop and execute a marketing and advertising strategy across Pakistan and abroad.

 

Requirements

The ideal candidate should be a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Demonstrate accuracy and thoroughness; attention to detail; work with integrity and ethics. Support organization's values; treat people with respect and promote a harassment-free environment. The candidate must have:

  • Masters Degree in a hospitality-oriented specialty or other relevant field
  • At least 15 years of experience in leading similar operations (private high-end hospitals, five-star hotels) and must demonstrate superb business and service acumen
  • Excellent communication and interpersonal skills
  • Multi-task oriented delivery experience, and 
  • Possess problem- solving abilities, articulate effectively and maintain a professional relationship with a perse workforce and executive management team. 

 

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

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