Support Officer (EOI)- Casual Academic Hire and Payment (CAHP)

The Division of Information Technology Services (ITS) at The University of Queensland provides an information environment that supports the teaching, learning, research and engagement objectives of the University and contributes positively to the student experience and the University’s reputation, in line with our values of Service, Team, Accountability and Results. It delivers network, systems and IT infrastructure support to the University, and application development. Also located within ITS is the internationally recognised network security group, AusCERT, which provides Internet security services throughout Australia and New Zealand.  ITS manages core networks not only for the whole of The University of Queensland but also works with other Queensland universities to manage access to the national university network (AARNet). ITS also operates research computing infrastructure and hosts many of the University’s largest servers. For further information visit our website www.its.uq.edu.au

The role

The CAHP Support Officer will be the senior business and technical escalation point for the CAHP Process, and will be responsible for delivering client support liaising with other staff as required. They will also support queue management and other activities within the team, working closely with the IT Service Delivery Managers to deliver effective and efficient services to clients.

The person

Applicants should possess Significant relevant experience; or an equivalent combination of relevant experience and/or education/training in Aurion and CAHP. You should also have experience and a high level of technical skills in the provision of remote and on-site support, knowledge of school scheduling processes, understanding of payroll processes and Excellent interpersonal, communication skills and problem-solving skills.

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University’s Diversity and Inclusion webpage (https://staff.uq.edu.au/information-and-services/human-resources/diversity) for further information and points of contact if you require additional support.

Accessibility requirements and/or adjustments can be directed to the contact person listed in the job advertisement.

Remuneration

This is a full-time, 12 months fixed term appointment at HEW Level 7. The remuneration package will be in the range $81,883.65 - $89,559.15 p.a., plus employer superannuation contributions of up to 9.5% (total package will be in the range $89,662.59 - $98,067.27 p.a.).

Enquiries

To discuss this role please contact Angela Lawton on a.lawton@uq.edu.au

To submit an application for this role, use the Apply button below. All applicants must supply the following documents: Cover letter, Resume and Selection Criteria responses.

Reference: 504303