Business Systems Analyst

Duties

• Deliver a turnkey business information solution/s to staff;
• Establish and maintain relationships with academic and support staff in order to provide effective technical solutions;
• Gather and analyse data to understand business strategy requirements;
• Contribute to the business short- and long-term planning sessions and provide direction to ensure understanding of business goals;
• Assess environmental needs to assist in identifying business priorities;
• Develop, write and communicate business requirements and functional specifications for the implementation of business solutions;
• Analyse environmental operations to understand strengths and weaknesses with a view to determining opportunities for improvement;
• Assist in business process redesign and documentation for new technology as needed;
• Provide assistance with business case development;
• Develop user test cases, system integration testing and validate test results;
• Review test plans, monitor testing process and execute test cases
• Investigate problems and develop recommendations for resolution;
• Provide end-user support by keeping clients informed of problems, issues and resolutions;
• Analyse performance metrics and manage client expectations;
• Maintain information sharing platforms;
• Educate staff on the available technology resources.

Job Requirements

• Suitable post-matric qualification and a minimum of 3 years experience in a similar position;
• Advanced computer skills in Office 365 (all applications) and SharePoint;
• Project management experience.

Recommendation

• Excellent written and verbal communication skills in English;
• Effective planning and organisational skills;
• The ability to work well under pressure and to meet deadlines.