Service Delivery Deputy Manager (Student Engagement)

We are recruiting for four roles, one Student Engagement Manager and three Student Engagement Advisors to roll out a new service that monitors students’ engagement, proactively offering support to those at risk of disengaging from their studies.  As the Student Engagement Manager, you would be responsible for managing the three advisors, designing the processes and liaising with stakeholders to embed this new service, which supports the university’s Access and Participation plan. You will also be responsible for designing targeted support services to aid retention, success and progression.

In addition to managing Student Engagement, you will be responsible for managing the university’s Student Funding team who offer hardship support, administer our bursary programme and are responsible for the university’s participation in the US Federal Loans scheme.

The successful candidate will have strong management skills and the ability to lead a large team. Knowledge of higher education, particularly widening participation, student support and issues effecting students from a wide range of backgrounds is essential.  To ensure the smooth running of our services you will be self-sufficient and able to coordinate a busy schedule of work across the student lifecycle.  It is important that you can demonstrate solid transferable skills, passion and commitment. Responsible for allocating and prioritising work, monitoring individual progress and managing processes you must also be able to ensure staff are clear about daily changing work priorities and service expectations. 

The Student Services Centre is staffed 0800-1800 Monday to Friday with extended hours until 2000 during peak periods and the post holder will be required to keep a flexible working pattern within these times. Some weekend work will be required to support events and Open Days.

To find out more about Student Services please visit our website: www.southampton.ac.uk/studentservices.

 

Please note that Student Services use generic jobs descriptions so the role will be recruited against a  Service Delivery Deputy Manager job description.

If you would like more information about the vacancies please email studserv@soton.ac.uk quoting the vacancy reference number in the subject line of your message.

 

Application Procedure:

You should submit your completed online application form at www.jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Sam Stubbs (Recruitment Team) on +44 (0)23 8059 4046. Please quote reference 1011218EW on all correspondence.

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.