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Client Services Advisor (Student Engagement)

Employer
Global Academy Jobs
Location
United Kingdom
Closing date
May 23, 2018

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Sector
Pharmaceutical, Sales
Hours
Full Time
Organization Type
University and College
Jobseeker Type
Academic (e.g. 'Lecturer')

Job Details

We are recruiting for four roles, one Student Engagement Manager and three Student Engagement Advisors to roll out a new service that monitors students’ engagement, proactively offering support to those at risk of disengaging from their studies. As a Student Engagement Advisor, you would be responsible for analysing data to monitor student engagement, being a first point of contact for stakeholders across the institution, and working directly with students to help resolve issues that are causing them to disengage from their studies.You will also be responsible for administering targeted support services to aid retention, success and progression.This project supports the University’s Access and Participation plan.  

A knowledge of higher education, particularly widening participation, student support and issues effecting students from a wide range of backgrounds is desirable. It is important that you can demonstrate solid transferable skills, passion and commitment. The successful candidate will possess excellent customer service, time-management and communication skills as well as competency in Microsoft Office (Excel, Word, PowerPoint and Outlook) and experience of Customer Relationship Management Systems. 

The Student Services Centre is staffed 0800-1800 Monday to Friday with extended hours until 2000 during peak periods and the post holder will be required to keep a flexible working pattern within these times. Some weekend work will be required to support events and Open Days.

To find out more about Student Services please visit our website: www.southampton.ac.uk/studentservices.

Please note that Student Services use generic jobs descriptions so the role will be recruited against a Client Services Advisor job description.

 

Application procedure:

The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Matt Saxby (Recruitment Team) on +44 (0) 23 8059 3462. Please quote reference 1009118EW on all correspondence.

We aim to be an equal opportunities employer and welcome applications from all sections of the community. 

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

Company info
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