Library Assistant (Enquiry Services) 34389 

• Education to at least A level standard or equivalent
• Relevant recent experience of dealing with the public (especially face to face) in a frontline service environment.
• Excellent interpersonal and verbal communication skills
• A friendly, customer oriented approach
• Demonstrable ability to work both independently and as part of a team
• Ability to work flexibly in a busy environment
• Strong written communication skills, with a demonstrable ability to write clear, grammatical English
• Ability to ensure accuracy, even when performing routine tasks, and to demonstrate attention to detail
• Strong IT skills and a willingness to learn/adapt to new technologies
• Good organisational skills.

To provide support for customers of the Main Library, via the Help Desk, Just Ask! and roving service, by:

• Providing help finding resources (physical and digital), using a range of enquiry skills, providing initial advice in relation to different information resources and appropriate search techniques
• Explaining library procedures for borrowing, reserving and requesting information resources
• Assistance with access to the building, in conjunction with colleagues in the Front of House team
• Assistance with library account and membership enquiries including charges and student status
• Assistance with basic/intermediate first line IT enquiries relating to password self-service system, printing, wifi, email, Canvas, cluster PCs.
• Appropriate referral to specialists within Library Services and other teams.Handling and signposting requests for support in use of the Library or of information resources (for example, from users with disabilities, or those requiring additional skills support)
• Behaviour management (noise, eating, drinking, incident reporting, lost property):
• Assistance with navigation in the building, use of facilities and appointments with staff working in the building; library equipment support
• Building support – maintaining public areas in good order, by checking that furniture is in place, signage and notices are in good order, information leaflets etc available.Also responsible for monitoring specialist areas such as Media Room, Resource Zones, Group Study Rooms and accessible booths, to ensure that equipment and facilities are in good order.