Customer Services Advisor

If you are passionate about ensuring students get the best support during their time at University then we want to hear from you. The enthusiasm for working as part of a team is essential to provide the right support for our students. This approach underpins the work that Enabling Services delivers on a day to day basis. Two full time opportunities have arisen to join our customer service team, which is the first point of contact for students who need additional support at University. 

Enabling Services offer support, advice and guidance to all students with disabilities, mental health conditions, specific learning difficulties, and on-going health conditions, together with crisis and counselling services for all students. 

 

To provide the best support to our students the successful candidate must be able to demonstrate the following skills during application and interview:

• Excellent communication and IT skills
• Significant experience of customer service
• Ability to positively contribute to teamwork, as well as the confidence to work independently
• A proactive approach

 

Enabling Services is based in a large open plan office, and is one of the services within Student Services at the University. Services offered by Student Services range from the Early Years Centre, providing a childcare facility for children up to the age of 5, to our Student Life team, our out-of-hours support for students, as well as Sport & Wellbeing who offer some of the biggest and best leisure facilities in the area.  To find out more about the work of Student Services please visit our website www.southampton.ac.uk/studentservices

Please note, being able to work flexibly is a requirement as you will be part of a rota that operates from 8am–6pm across weekdays and occasional weekend working is required for Open Days, Arrivals weekend and Enabling Services Transition Days.

Please note that Student Services use standardised job descriptions. For this post, you will be recruited against our Customer Services Advisor job description, which is attached for full details. As a result, your contract and day-to-day job title will be as per this job description.

If you would like more information about the vacancies please email studserv@soton.ac.uk quoting the vacancy reference number in the subject line of your message.

 

Please be aware that we anticipate a high level of interest for these posts, therefore should we reach a level of 40 applications, these vacancies will be CLOSED prior to the advertised closing date. Therefore, we encourage candidates to apply as soon as possible if these posts are of interest to you. 

 

Application procedure:

You should submit your completed online application form at www.jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Rosie McPhail (Recruitment Team) on +44 (0) 23 8059 4043. Please quote reference 1030818EW on all correspondence.

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.