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Customer Services Manager

Employer
Global Academy Jobs
Location
United Kingdom
Closing date
Jul 23, 2018

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Job Details

Work Pattern:

Monday - Friday

*Including a requirement to take part in the Duty Manager rota covering Bank Holidays and University Closure Days where a front line service is delivered and Library Services sites are open.

 

Responsibilities:

You will be  responsible for overseeing and developing a functional area of library operational activity, to ensure that policies, processes and services within that area of responsibility are disseminated and rolled out across all Customer Services teams. Responsible  for the management and coordination of library customer services delivery across a zone of libraries and study spaces. Managing front-line library staff teams delivering lending, enquiries and other learning support (face to face and online) in a blended environment of physical and digital learning spaces is central to the role.  You will work in collaboration with the two other Customer Services Managers to ensure a consistent approach to the development and delivery of front line services. A commitment to customer service excellence is an expectation of this role.

 

For further details please contact:

Jane Reynolds (Head of Customer Services) Jane.Reynolds@bristol.ac.uk (Monday-Friday)

The University is committed to creating and sustaining a fully inclusive culture.  We welcome applicants from all backgrounds and communities.

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

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