Customer Services Manager

United Kingdom
Jul 10, 2018
Jul 23, 2018
Organization Type
University and College
Full Time
Work Pattern:

Monday - Friday

*Including a requirement to take part in the Duty Manager rota covering Bank Holidays and University Closure Days where a front line service is delivered and Library Services sites are open.



You will be  responsible for overseeing and developing a functional area of library operational activity, to ensure that policies, processes and services within that area of responsibility are disseminated and rolled out across all Customer Services teams. Responsible  for the management and coordination of library customer services delivery across a zone of libraries and study spaces. Managing front-line library staff teams delivering lending, enquiries and other learning support (face to face and online) in a blended environment of physical and digital learning spaces is central to the role.  You will work in collaboration with the two other Customer Services Managers to ensure a consistent approach to the development and delivery of front line services. A commitment to customer service excellence is an expectation of this role.


For further details please contact:

Jane Reynolds (Head of Customer Services) (Monday-Friday)

The University is committed to creating and sustaining a fully inclusive culture.  We welcome applicants from all backgrounds and communities.

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