Head of Education Services and Support

The Head of Education reports into the College Director of Operations and is the lead Professional Services role responsible for integrated education support activities across the College.The role-holder works in partnership with the College Director of Education leading the development and implementation of the College’s Education Strategy ensuring the continuing success and future development of the College’s education agenda andrealization of the University’s overall vision, goals, strategy, core principles and values.

Additionally, the post-holder works in partnership with a range of senior colleagues in the College, across the Colleges and Professional Services community. The role holds responsibility for liaison with External Relations, Academic Services, the Guild and student representative groups to ensure that education and student experience matters are anticipated, resolved and managed strategically.

 

Required Knowledge, Skills, Qualifications, Experience

• Educated to degree standard and/or evidence of sustained continuing professional development appropriate for the capabilities required for and contribution from this role
• Broad and deep knowledge of education in a higher education context
• Proven record of achievement working at a senior management level in a large organisation, and in particular demonstrating knowledge and experience of:
• High levels of personal communication (written and oral), ability to translate strategy into operational plans with measurable outcomes for a range of audiences. Able to provide examples of successful influencing of and negotiation with others, including senior managers and senior stakeholders, developing and presenting persuasive business cases through to delivery.
• Track record of successfully implementing and managing change in a medium or large organisation.
• Substantial team management experience; evidence of progressing team development in a medium or large organisation and of motivating large teams through intermediary managers.Demonstrable success in a leadership role and strong operational understanding of people management issues.
• Planning and managing financial and staff resources and experience of managing a diverse team of professional staff.
• Able to operate with independent professional discretion, applying a significant amount of professional and independent judgement.
• Demonstrable experience of managing large and complex projects to deliver clear organisational benefits.
• Ability to operate successfully at a senior level within the University; demonstrated skills in working with senior management; can demonstrate an ability to handle complex business issues involving people impacts.
• Demonstrable personal skills in thinking strategically, analytically and creatively.