Service Desk Analyst
- Employer
- Global Academy Jobs
- Location
- Australia
- Closing date
- Jul 23, 2018
View more
- Sector
- Science, Computer Science and IT, Information Science and Technology
- Hours
- Full Time
- Organization Type
- University and College
- Jobseeker Type
- Academic (e.g. 'Lecturer')
Job Details
- Work as part of a team
- Interact with a diverse customer base
- Wide range of employee benefits
- Demonstrated experience in a service desk or similar support role
- Demonstrated experience supporting users in an enterprise environment
- Experience working effectively in a team environment
The University of Adelaide is one of Australia's leading research-intensive universities and is consistently ranked among the top 1% of universities in the world. Established in 1874, it is Australia's third oldest university with a strong reputation for preparing educated leaders and delivering research outcomes that contribute to local, national and global wellbeing.
University of Adelaide employees enjoy a range of benefits and favourable work conditions that include opportunities for career development and advancement.
The Information Technology and Digital Services branch is part of the Division of University Operations, which provides technology capabilities to support the University's teaching and research objectives and business activities. The branch services the vast University community through four core services: IT Business Engagement, IT Programs and Digital Solutions Delivery, IT Operations and Digital Services, and IT Strategy Planning and Governance.
This role offers an outstanding opportunity to hit the ground running in a customer focused team. Service Desk Analysts provide Service Desk support to the staff and students of the University in the use of technology at various campuses and medical facilities. This position requires customer service skills and the ability to communicate technical issues to all levels of understanding. Ability to work with and an understanding of a broad range of technology is required.
Salary: (HE04) $61,735 - $67,704 per annum.
Superannuation: A minimum employer contribution of 9.5% applies.
Term of position: This fixed-term contract is available immediately until 31/12/18.
Position requirements
To be successful you should have:
Qualification:
IT related qualification and/or equivalent relevant experience.
Please address and upload your responses to the Knowledge and Experience section of the position description within the online application. If you have any queries regarding this position, please contact: itdsjobs@adelaide.edu.au
Please note if the position description/selection criteria link is not appearing, you will need to view on another device.
Closing date: 9am, 23 July 2018
The University of Adelaide is an Equal Employment Opportunity employer. Women, Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.
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Company
Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.
"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."
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