System Application Administrator

System Application Administrator

The System Application Administrator is responsible for installing, updating and troubleshooting Facilities Management’s (FM) suite of Computer Aided Facilities Management (CAFM) software applications, with the aim of providing an effective, efficient, reliable and adaptive CAFM service to FM co-workers and end-users, and which meets the needs of the FM function. The System Application Administrator is to work closely with management of FM to ensure that they are able to monitor critical data of their operational responsibilities that is captured in the systems.

Duties

• Developing and maintaining an in-depth knowledge of Stellenbosch University’s CAFM applications to maintain the quality and ongoing operation of these applications;
• Maintaining, changing or enhancing the existing Stellenbosch University’s Facilities Management applications’ configurations based on new insights or organisational changes, maintaining authorisations and access to the applications, and ensuring data validity, quality and relevance in all these applications;
• Working with Applications vendors to resolve problems experienced by users, thereby improving productivity and usability;
• Monitoring and implementing change management, incident management and problem management as determined by central IT’s ITIL  change management process;
• Defining and generating the required management reports - and other reports;
• Creating and maintaining document templates and writing/updating user instructions/training materials;
• Analysing and resolving problems and making appropriate recommendations, including escalating application problems to vendors and central IT, where relevant;
• Creating, testing and managing application, security, workflow, job status and performance monitors and alerts, in collaboration with central IT;
• Working with vendors and central IT to monitor, test, align and implement new releases and/or enhancements and application patches to SU Facilities Management applications in accordance with vendors’ or SU-IT best-practice standards (version control);
• Working with vendors and central IT to coordinate, test and document all application modifications to ensure operational and information integrity in the relevant technical environments;
• Monitoring jointly agreed system availability and liaising with central IT system administrators to ensure adherence;
• Daily monitoring and maintenance activities;
• Providing support to end-users regarding all Stellenbosch University’s Facilities Management applications functionality;
• Preparing users by designing and conducting training programs; providing references and support;
• Troubleshooting and resolving any reported problems;
• Managing and executing change requests within the governing regulations;
• Involvement in projects related to further development and implementation of new functionality in collaboration with Stellenbosch University central IT’s Project Management Office and the relevant IT relationship manager;
• Ensuring that the necessary Alerts, Management Reports and Dashboards are available 24/7 for operations to assist the business in managing the facilities.

Requirements

Bachelor’s degree or tertiary qualification in Computer Science, Information Systems, Engineering or similar analytical field;
• Five years’ relevant experience, or ten years’ relevant systems or applications administration experience;
• Professional approach and a team-player;
• Good blend of client facing skills and technical aptitude to analyse requirements, deploy, implement and integrate Facilities Management’s software solution into Stellenbosch University’s IT environments and business;
• Ability to productively utilise multiple computer applications, including SQL Server, MS Word, PowerPoint, MS Excel, MS Project, MS Access, email, web browsers, and various corporate applications;
• Excellent verbal and written communication and negotiations skills;
• Ability to effectively interface with technical and nontechnical staff at all organisational levels;
• Displaying and executing logical and complex troubleshooting methods;
• Analytical skills;
• Good working knowledge of database principles;
• SQL query knowledge;
• Client facing and the ability to lead a workshop or training session;
• Self-motivated, the ability to work independently and to take initiative;
• The ability to provide outstanding customer service, be a good listener and work well with others;
• Demonstrating stability, reliability and continuity;
• Professional attitude and work habits;
• The ability to multitask in a fast-paced environment.

Desirable

• Knowledge and experience with BMS systems and ‘Internet of Things’ data collection and control;
• Familiarity with frameworks such as ITIL or similar;
• Knowledge and experience in Facilities Management and real estate software – specifically CAFM or IWMS applications.

The University will consider all applications in terms of its Employment Equity Plan, which acknowledges the need to diversify the demographic composition of the staff corps, especially with regard to the appointment of suitable candidates from the designated groups. The University reserves the right not to make an appointment.

Your application, comprising a comprehensive curriculum vitae (including the names and e-mail address of at least three referees), must reach the University before or on the closing date of the advertised post.

Candidates may be subjected to appropriate psychometric testing and other selection instruments. The University reserves the right to investigate qualifications and conduct background checks on all candidates. Should no feedback be received from the University within four weeks of the closing date, kindly accept that your application did not succeed.

Enquiries regarding job content: Ms. Madeleine Malan, Business Manager, on 021 808 4661, or at malanm@sun.ac.za

Enquiries regarding remuneration/benefits as well as technical assistance with the electronic application process: Human Resources Client Service Centre on 021 808 2753