Student Services Support Advisor
The post holder forms part of a team of Student Services Assistants that provide high quality professional administrative support to a range of student welfare practitioners (including Counselling & Wellbeing; Disability; Mental Health Advisory Service; Learning Support; Equality and Diversity; Student Funding etc.) and manage queries triaged through from the Student Information Team from a wide range of internal and external customers.
- Educated to a minimum of GCSE (or equivalent) standard, with at least 5 GCSE passes at grade A* - C (or equiv.) including English and Math's.
- Experience of delivering high quality customer services, with the demonstration of a strong understanding of how to respond to differing stakeholders' needs, including internal customers across different University departments, and enquirers from a diverse range of backgrounds.
- Experience of providing administrative support to specialist teams and managing casework information on their behalf, demonstrating excellent attention to detail, accuracy and personal organisation.
- Ability to prioritise workloads in the face of conflicting demands, using own judgement to ensure the work is completed to time and deadline. This should include the experience of supervising (temporary) staff members.
- Excellent written communication skills, including the ability to write clearly and concisely and must include evidence of a thorough knowledge of English grammar; punctuation, and spelling, with the ability to edit and proofread own text.
- Experience of producing data/statistical reports.
- Experience of developing good working relationships (e.g. partnerships) with colleagues from different parts of a company, showing understanding of the interdependencies that affect the work of other staff/teams in an organization.
- Evidence of ability to provide a high level of all of the following: professional judgment, confidentiality, diplomacy, cultural awareness and sensitivity, when liaising with staff, students and other key stakeholders.
- Confident and competent use of IT, especially in the use of databases and systems such as; enquiry management, as well as the ability to operate web technologies (such as online chats) together with a willingness to learn new packages if required.
- The post-holder must have an appreciation and general understanding of the Data Protection Act, Equality Act and Codes of Ethics for confidentiality.
- Flexibility and willingness to work extended hours and at weekends to meet the needs of the service (e.g. new student Welcome in September) and Student Hub operational opening hours.