Technical Support Specialist Flow Cytometry - Belgium

Are you looking for an informal fraternal working atmosphere, dynamic corporate culture and an environment that let you grow and develop? Apply to it!
For one of the most important Biomedical International Company we're looking for 2 Technical Support Specialists.
Reporting to the Technical Support Center Specialist and Team leader, the Technical Support Center Specialist will provide a high quality level of technical support and representation for products in the field of Molecular Diagnostics, Cervical Cancer detection and Microbiology.
In this role, you will identify the customers problem by asking relevant questions and conduct real-time diagnosis and troubleshooting, relying on verbal or written information and remote desktop management.
You will function as the first point of contact for the customer by answering questions, responding to emails and phone calls and deliver first line support through remote instructions and guidance.
For certain products, you will be using remote diagnostic tools, to remedy problems and perform root cause analysis. If complaints cannot be resolved remotely, you will define the nature of the complaint (Application or Technical) and report this back to the local organization for on-site resolution by either an Application Specialist or a Field Service Engineer.
You will develop and maintain the existing troubleshooting database and help desk guidelines, procedures and policies by reviewing all help desk documentation, such as technical service bulletins, and problem resolution flowcharts.
The ideal candidates:
* Verbally fluent in English AND Italian AND Spanish
* Have a relevant qualification in engineering or biology or equivalent demonstrable experience, e.g.:
* Experience in the operation and routine maintenance of laboratory equipments together with a high desire to develop technically or Hands-on experience in Flow Cytometry and flow cytometry software is definitely a plus.
* Have effective knowledge and use of PCs or MAC computer systems and experience in using MS Office.
* Have excellent analytical and problem solving skills.
* Have a proven strong commitment to customer service and satisfaction and are diligent, process oriented and well organized.