HR Case Manager

A fantastic opportunity to join the University of Southampton's Human Resources department. This role works as part of the Employee Relations team to provide a proactive, responsive and compliant advisory service; supporting with full case management on ER issues including absence, capability, disciplinary, grievance and redundancy. The post holder will also be the HR lead on consultations for employment matters, including restructures which may or may not result in redundancies, and changes to terms and conditions. 

Key accountabilities: 

• To manage ER casework and consultations to achieve appropriate resolution in the interests of the individual and the business within an appropriate timeframe.
• To provide interpretive advice on ER policy and process applying judgement to specific circumstances and consistency of practice, as well as compliance with employment legislation.
• Using a coaching approach, provide guidance to line managers on how to manage potential ER issues at the informal stage prior to any formal action.
• To ensure line managers are clear on how to conduct investigations and hearings by supporting them throughout such processes.
• To support training as required to individual managers and groups of managers on key ER policies and the impacts of changes in employment legislation.
• To ensure effective record management is used in respect of ER case management.
• To analyse management information to identify trends related to ER and to work to minimise ER cases by proactively recommending appropriate business solutions.
• To work closely with the HR Business Partners, key University stakeholders and Trade Union representatives to build strong and effective working relationships.

 

Experience required: 

• CIPD membership and either a Post Graduate Diploma in HR Management or equivalent qualification or experience.
• Proven experience of successfully guiding stakeholders through the management of complex and often contentious ER issues.
• Up to date knowledge of employment law and practical application in the workplace.
• Significant experience of providing a high quality ER management and advisory service within a complex organisation.
• Experience of working with, interpreting and successfully applying comprehensive policies and procedures.
• Ability to effectively plan, manage and prioritise an extensive and varied caseload to agreed deadlines and quality standards.
• Proven ability to establish credibility, persuade and influence senior managers and Trade Union representatives and maintain effective working relationships.
• Demonstrates ability to apply initiative in problem solving.
• Ability to convey complex and contentious information to a wide range of audiences.

 

Please note: Once appointed, the successful candidate's job title will be Employee Relations Manager. This is reflected in the Job Description and Person Specification below.

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.