IT Support Officer / Senior IT Support Officer

The University of Queensland's Australian Institute for Bioengineering and Nanotechnology (AIBN) is a dynamic multi-disciplinary research institute dedicated to developing technology to alleviate societal problems in the areas of health, energy, manufacturing and environmental sustainability. AIBN brings together the skills of more than 450 world-class researchers complimented by an extensive suite of integrated facilities, working at the intersection of biology, chemistry, engineering and computer modelling. With a reputation for delivering translational science, AIBN conducts research at the forefront of emerging technologies, and has developed strong collaborations with leading members of industry, academia and government. AIBN goes beyond basic research to develop the growth of innovative industries for the benefit of the Queensland and Australian economies. Information about the Institute can be accessed on the Institute's web site at http://www.aibn.uq.edu.au/.

Our people are our greatest asset. We offer collaborative, inclusive work and study places, which are enriched by the significant diversity of our staff, students and community. We genuinely believe that creativity and innovation flourishes in an environment where people feel supported, valued and empowered. Mutual respect, inclusivity and accountability are at the cornerstone of UQ's culture.

AIBN is committed to supporting the career growth of female researchers and have a number of initiatives to support females in developing and achieving a fulfilling research career at the institute. For more information, please visit our AIBN Women in Science web site at http://www.aibn.uq.edu.au/women.

The role

The IT Support Officer will provide Information and Communication Technology support to clients via telephone support, remote desktop access and face-to face communication. Where the requirement is beyond scope of phone/email and on-site support it is the role of the support officer to oversee the escalation and resolution of incidents to internal or external service providers as required.

The person

Applicants should have a degree with a significant computing component, or an equivalent combination of relevant experience and/or education/training. You will have a breadth of general computing and network knowledge with demonstrated ability to solve problems or liaise with others to develop solutions. You will have detailed knowledge of current Microsoft Windows 10; (But also legacy Windows Environments such as XP, 7, 8) Apple OS X; TCP IP Networking; Network based file and printer sharing and SOE management. In addition, for appointment at HEW Level 6 you will be required to have demonstrated skills in development and/or maintenance of multi-user systems and extensive knowledge of TCP/IP networking.

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University's Diversity and Inclusion webpage (http://www.uq.edu.au/equity) for further information and points of contact if you require additional support.  

Remuneration

This is a full-time, continuing appointment at HEW Level 5 or 6. Appointment level will be dependent on qualifications, skills and experience. The remuneration package will be in the range $64,597 - $72,348 p.a. (HEW 5) or $74,207 - $79,964 p.a. (HEW 6), plus employer superannuation contributions of up to 17%. Total package will be in the range $75,579 - $84,648 p.a. (HEW 5) or $86,822- $93,558 p.a. (HEW 6).

Position Description

 505135_3030053_IT Support Officer.pdf

Enquiries

To discuss this role please contact Paul Watson via email p.watson1@uq.edu.au

To submit an application for this role, use the Apply button below. All applicants must supply the following documents: Cover letter, Resume and Selection Criteria responses.

For information on completing the application process click here.

Important: please do not send your application directly to the email listed in the enquiries section of the advertisement. Applications not received via UQ Jobs online system will not be considered.

You must have valid Australian work rights to apply for this role.  Visa sponsorship is not available for this position.

Application closing date

Wednesday, 3 October 2018 at 11:55pm E. Australia Standard Time