Service Support Officer

The Deputy Vice-Chancellor (Academic) (DVCA) is a member of The University's senior executive, and is responsible for the University's commitment to providing high-quality teaching and learning, and enhancing the UQ student experience.

The Student Services Directorate is part of the Student Affairs Division, which also comprises the Health Service and UQ Student Employability Centre. The Student Employability Centre is custodian of the UQ Student Employability Strategy, and coordinates and promotes the distinctive features of the UQ student experience including the ‘UQ Employability Award', leadership, global mobility and undergraduate research experiences, and provides supports to enable students to translate, articulate and transfer these experiences into the workplace.

The objective of Student Services is to provide a range of services and support functions that enhance the student experience, aid retention and assist in ensuring student success.

The role

This role is critical in assisting with the delivery of services for students.  Working as part of a team within Student Services, this position provides direct and indirect support for students. Amplifiying the impact of our services is one part of the role and this is done through supporting teams who are in the direct service provision role.  This role is largely in the support function but you may also be delivering services directly.  A keen desire to work between a supportive administration role with the purpose and impact of direct service delivery should be something you are comfortable doing.

This role is a broad-banded across two pay scales and the appointment will be made according to experience and capability. .

Working across UQ and with students and colleagues, this position will assist in the coordination, delivery and development of new initiatives that enhance the student experience at UQ. 

The person

The successful applicant will possess excellent communication skills, a strong orientation to the provision of a high level of customer service, and the ability to establish good working relations at all levels and liaise effectively with both students and staff. You will have a degree from a recognised university with substantial experience in student administration or an equivalent combination of relevant experience and/or education/training within a direct service support function or heavily administrative protrame.  For a higher level appointment, additional experience, as outlined in the PD is required.

You should have a strong desire to work collaboratively and in partnership with colleagues and students to create and deliver a program of activity that enhances the student experience for all students at UQ. 

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University's Diversity and Inclusion webpage (https://staff.uq.edu.au/information-and-services/human-resources/diversity) for further information and points of contact if you require additional support.  

Accessibility requirements and/or adjustments can be directed to the contact person listed in the job advertisement.

Remuneration

This is a full-time, continuing appointment remunerated at HEW Level 4 to or 5, depending on skills and experience.

The remuneration package at HEW Level 4 will be in the range of $59,429 - $63,306 p.a., plus employer superannuation contributions of up to 17% (total package will be in the range $69,532 - $74,068 p.a.).  The remuneration package at HEW Level 5 will be in the range $64,598 - $72,349 p.a., plus employer superannuation contributions of up to 17% (total package will be in the range $75,580 - $84,648 p.a.).

Position Description

505237_1169237_Service Support Officer HEW4-5_PD.pdf

Enquiries

To discuss this role please contact Clare Tarlington on c.tarlington2@uq.edu.au 

To submit an application for this role, use the Apply button below. All applicants must supply the following documents: Cover letter outlining the Selection Criteria Responses in no more than two pages and Resume.

For information on completing the application process click here.

You must have valid Australian work rights to apply for this role.  Visa sponsorship is not available for this position.