Enquiries Coordinator - Graduate School

The University of Queensland (UQ) has supported over 15,000 students in their academic pursuit to attain a higher degree by research (HDR). With over 2,000 research experts and a reputation world-wide as an elite research institution, UQ provides research candidates with every advantage.

More than 4,400 students are currently undertaking a higher degree by research at UQ under the support and guidance of the UQ Graduate School. The Graduate School has academic responsibility for managing admissions, providing research scholarships, supporting students during their candidature, and facilitating the examination of theses. The Graduate School coordinates year-round skills training, supports infrastructure and research facilities, and provides opportunities to accelerate career development for HDR candidates.

The role

The Enquiries Coordinator is responsible for the provision of exceptional customer service for stakeholders of the UQ Graduate School and coordinates the team that is the central point of contact for all enquiries. Ensuring every customer's experience with the Graduate School is timely, consistent, professional, and outcomes-oriented is a pivotal focus of this role. The provision of high level administrative support to the PVC (Research Training) and Dean is also an important aspect of this role.

The person

Applicants should possess a bachelor level qualification and/or proven experience in customer service and office coordination or a combination of relevant experience, education and training in a service role. Applicants' exceptional customer service skills will have been developed via experience in a customer service or enquiry role; ideally with exposure to telephone, front counter and email enquiries. Strong executive support and supervisory skills are essential; as are high level interpersonal and communication skills. Capable problem solvers and organisers, applicants will also be highly computer literate and have strong attention to detail.   

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University's Diversity and Inclusion webpage (https://staff.uq.edu.au/information-and-services/human-resources/diversity) for further information and points of contact if you require additional support.  

Accessibility requirements and/or adjustments can be directed to Liliana Hernandez (central-hr-advisory@uq.edu.au )

Remuneration

This is a full-time, continuing appointment at HEW Level 5. The remuneration package will be in the range $66,347.80 - $$74,098.94 p.a., plus employer superannuation contributions of up to 17% (total package will be in the range $77,626 - $86,695 p.a.).

The University of Queensland also offers other competitive options including salary sacrificing, on campus childcare, leave packaging and discounted private health insurance as well as many other benefits.

Enquiries

To discuss this role please contact Daniel Walker, Deputy Director (HDR Governance), UQ Graduate School on +61 7 3346 0503 or d.walker@uq.edu.au.

Important Information

To submit an application for this role, use the Apply button below. All applicants must supply the following documents:

• Covering Letter (“Statement of Claim”)** - Maximum of two (2) A4 typed pages; and
• Curriculum Vitae / Resume^^. 

**Your covering letter should clearly address the Abbreviated Selection Criteria included below; i.e. you do not need to address all of the Selection Criteria included within the Position Description.

The Abbreviated Selection Criteria to address for this role are:

1. Excellent customer service skills and experience in a customer service/enquiry role, with the ability to handle telephone, front counter and email enquiries.
2. Experience in providing executive support and supervision of staff.
3. High level of written, oral and interpersonal skills; including the ability to effectively liaise with people at all levels of an organisation.

Please ensure your CV / Resume includes the details of two (2) professional referees. One of whom should be your current supervisor/manager.  Ideally, a professional referee is someone:

• whom you have reported to (direct supervisor/manager or manager once removed) within the last 18-24 months;
• who can provide detailed feedback on your work performance; and/or
• whom you have asked to be a referee for you.

You must have valid Australian work rights to apply for this role.  Visa sponsorship is not available for this position.