Programme Administrator (PGR)

The School of Social Policy's mission is ‘to understand the world - but also to change it'. This means carrying out high quality and relevant research, but then using this as a starting point for making a practical difference in the real world through our teaching, our professional training, our policy advice and our work with local communities, the public and the media.

The post holder will work as part of a team providing a comprehensive administrative support in the delivery of the School's Post Graduate Research (PGR) programmes and activities.The delivery of the administration for PGR is the collective responsibility of the College Doctoral Programmes team although each member of the team carries individual responsibilities for a particular School, in this case the School of Social Policy.

The post-holder will have a pivotal role within the School working closely with other Professional Services colleagues within the School and wider College to deliver excellent administrative support to Students, Academics and other customers. The post holder will be responsible for the delegated administration of dedicated programmes, for example, student and academic enquires, marks entry and maintenance of student records. The post holder will need to be able to work independently, to prioritise and to plan their own workload as well as work with other Professional Services colleagues to deliver key objectives. A customer focus is essential, since the post holder will be required to work closely with Professional Services, Academic colleagues and Senior Managers to develop and implement changes to procedures where necessary. The post-holder will be expected to use a great deal of tact, discretion and patience in dealing with confidential matters and will need to use their own judgement in dealing with the many and varied problems presented by students

Person Specification

Essential

• Good all round education preferably to ‘A' level or equivalent but with a minimum 5 GCSE passes A-C including English Language (or equivalent)
• Significant administrative work experience in a similar demanding and/or complex administrative role
• Demonstrable experience of using Microsoft Office applications and the ability to learn new IT software.
• Excellent interpersonal, organisational, team working and communication skills, with the ability to deal courteously, diplomatically and confidentially with a wide range of people
• Ability and demonstrable experience of working accurately and paying close attention to detail even when working to tight deadlines.
• Demonstrable ability to manage and prioritise own workload autonomously and work flexibly as an effective team member.
• Demonstrable ability to provide effective, high quality customer service and to make suggestions relating to service enhancements.
• Flexible and pro-active approach to work
• Understanding of the principles and application of the General Data Protection Regulation (GDPR) and Freedom of Information Act

Desirable

• Experience of working within a Higher Education and/or educational environment.
• Experience of working in customer-driven service.
• Experience of minute taking