Application Support Analyst (Digital & Research Data Repositories)

Are you interested in building your professional experience through supporting a range of applications in a complex information systems environment? Are you an enthusiastic and driven individual with a desire to be part of an Application Support team delivering high quality IT services to effectively support a range of business critical systems?

Your role will be focused on providing support for a diverse range of existing services and applications, including responsibilities for effective incident management. You will be part of a team delivering support for services that underpin a range of business critical activities. You will ensure that requests and incidents are effectively responded to in a timely manner and to meet customer satisfaction levels. Your role will be as part of a team focused on delivering support for a diverse range of existing services and applications, including responsibilities for effective incident management. Initially this will focus on a number of Library systems and services including the Research Data repository service and the Digital Library repository service, both of which make use of the EPrints platform, but this will broaden over time to cover multiple systems and services many of which underpin business critical activities. Your excellent communication skills will be utilised when working with a wide range of IT colleagues and users. You will utilise skills, knowledge and experience gained through working in a technical support role to provide high quality proactive and reactive application support. You will answer technical queries, troubleshoot system issues and problems across a diverse portfolio of applications. You will work effectively as part of a team, aligned to the software application support lifecycle ensuring effective communication and consultation with stakeholders and customers in delivering high quality customer focussed application support services.

Working in a complex environment, your work as an Application Support Analyst will involve ensuring user documentation is maintained in line with standard operating procedures to ensure alignment with industry best practice, IT standards and regulatory compliance.

Further information

To explore the post further or for any queries you may have, please contact: Rod Crowley, IT Operational Lead (Application Support) Tel: +44 (0)113 343 5565Email: R.Crowley@leeds.ac.uk