Duty Operations Manager

Do you have experience of managing and motivating staff?

Do you want to be part of the management team for Security Service ensuring the safety of University staff, students and visitors, property and equipment, 24 hours a day, 365 days a year?

We are seeking four Duty Operations Managers to help lead and manage day to day operations within the Security Service, ensuring the highest standards of service in providing a safe environment for the university community. You will be a critical link between the service, partner services, schools, faculties and the senior management team. This link will ensure you respond to critical incidents, daily operational issues and the planning process in a coherent way. You will have extensive experience of leading and managing teams of security staff within a security, facilities management or customer service environment. You will have an ability to assess and diffuse difficult situations in a calm and professional manner. Excellent written and verbal communication skills are key as you will deal with a wide range of stakeholders. You will have excellent organisational skills with experience of producing written reports, managing data and using a variety of systems. You will have a proven ability to provide excellent customer service combined with a drive for continuous improvement. Reporting to the Security Services Manager, the role of Duty Operations Manager will be extremely varied with new challenges and demands each day. A flexible approach is important as you will be required to work a rotating shift pattern across a 24 hour period, 365 days per year. 

To explore the post further or for any queries you may have, please contact: Malcolm Dawson, Security Services Manager  Tel: +44 (0)113 343 5483, email: m.dawson@leeds.ac.uk