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CRM Manager

Employer
Global Academy Jobs
Location
Australia
Closing date
Mar 6, 2019

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Job Details

The University of Queensland (UQ) is about to significantly invest in a best practice digital Customer Experience transformation program. The aim of the program is to enhance the University's position, relationships and reputation with its various stakeholder groups through high quality marketing and communication strategies. UQ is looking to recruit a number of newly created key roles to develop our bench-strength in customer experience, digital marketing and program delivery.

The CX Program is a joint partnership with Information Technology Services (ITS) and Office of Marketing and Communication (OMC) and aims to deliver a host of benefits to UQ through the provision of strategy, performance measures, technology platforms, policies and processes to enable an enterprise wide, coordinated personalised engagement experience for all of UQ's key stakeholder groups.

 

The person

Applicants must have extensive experience in the design and implementation of a CRM and associated applications that support business goals, as well as managing key relationships, across formal structural boundaries, through the use of communication, interpersonal, influencing and negotiation skills.

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University's Diversity and Inclusion webpage for further information and points of contact if you require additional support. Accessibility requirements and/or adjustments can be directed to recruitment@uq.edu.au.

 

Remuneration

This is a full-time, continuing appointment at HEW Level 9. The total remuneration package, including employer superannuation contributions of up to 17%, will be in the range $129,854 - $137,412 p.a.The University of Queensland offers competitive options including salary sacrificing, on campus childcare, leave packaging and discounted private health insurance, as well as many other benefits. This position is based in Toowong, close to excellent public transport connections. You would be expected to attend the St Lucia campus for meetings as required, taking advantage of UQ's free frequent shuttle bus.

 

Enquiries

To discuss this role please contact Anna-Maree Shaw, Head of Customer Experience and Digital on +61 7 334 67622 or by email at anna.shaw@uq.edu.au.

To submit an application for this role, use the Apply button below. All applicants must supply a resume and covering letter which addresses the selection criteria. For information on completing the application process click here.

You must have valid Australian work rights to apply for this role. Visa sponsorship is not available for this position.

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

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