Customer Service Team Leader

My client is the global leader in work flow solutions and automation, part of another big company which is in top 500 Fortune. Their mission is to improve the research and cancer diagnostics devices and to improve the quality of life.

This is the place where you can build a dynamic career across multiple industries such as life sciences, medical diagnostics, dental, environmental and applied solutions.

As a customer care team leader your tasks are:

* Leading the Customer Care Team D-A-CH
* Coordinate the workload of the team, prioritise
* Compliance with all quantitative and qualitative goals in terms of external customer satisfaction to ensure excellent service quality.
* Order processing: Processing of price requests, purchase orders, change orders, coordination of timely deliveries, monitoring of open orders and invoicing via SAP R / 3
* Training, coaching and further education for the customer care specialists. Creating awareness and competencies for customer service
* Efficient management of requests from internal and external customers, problem solving and complaint coordination
* Execution of all activities for the execution of service orders
* Performing additional tasks requested by the manager and / or customers necessary to meet company requirements
* Participation in workshops

Your experience:

* successfully completed bachelor's degree or commercial training and at least 3 - 5 years of experience in customer service
* first leadership experience of smaller teams is desirable
* Proven skills in dealing with customers in an international environment
* Very good knowledge of German and English
* ERP knowledge, Microsoft Office, SAP R / 3